To enhance portal security and simplify access management,
a new sign-in experience has been introduced.
- Select "Customer, Depot, or Agent" if you do not have a capps.com email address.
- Sign in with your email address, not your username.
- Set a new password if prompted via a link sent to your email.
- Enter a verification code sent to your email as part of the sign-in process (typically required once per browser).
- Select "Staff" if you have a capps.com email address.
- Continue using your existing CAI Single Sign-On (SSO) account.
- After selecting "Staff", you will be redirected to the familiar Microsoft sign-in experience.
- If you are already signed in to Microsoft applications, you may be signed in automatically.
Contact IT Support if you have questions.